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Nama Perusahaan : PT. Acacia IT Services IndonesiaDeskripsi : PT. Acacia IT Services Indonesia
Alamat: Newly establish Multinational Company
http://www.acacia-it.com
NO PHONE CALL PLEASE!
Lowongan untuk :
1. Customer Agents (14 orang)
2. Handphone Engineers / Technicians (14 orang)
3, Service Center Supervisors / Managers (2 orang)
4. Admin / Logistics / Storekeeper (2 orang)
Lokasi Kerja di : Jakarta (Citraland Mall)
Persyaratan :
1. Customer Agents (14 orang)
• Wanita, D1 - S1, Must be able to speak English, Age: 19 - 25
• FIRST POINT OF CONTACT FOR CUSTOMER (CELL PHONE)
• INFORMATION RENDERING TO CUSTOMER
• QUEUE SYSTEM MANAGEMENT
• SERVICE COUNTER MANAGEMENT
• COLLECTION POINTS MANAGEMENT, GENERAL ENQUIRY, CHECKING OF DEVICE’S WARRANTY AND BLACKLISTING STATUS BASED ON SERIAL NUMBER (IMEI)
• FIRST LEVEL SCREENING OF THE TECHNICAL CONDITION OF THE DEVICE, FOR CLEAR USER CAUSED PROBLEMS LIKE MECHANICAL ABUSE OR A DEVICE IMPOSED TO A LIQUID.
• MONITOR AND TRACK EVERY ORDER CALL OR SERVICE CALL FROM BEGINNING UNTILL JOB CLOSURE AND ESCALATE CRITICAL CASES TO HIGHER ECHELON.
2. Hanphone Engineers (14 orang)
• LEVEL 1 AND LEVEL 2 CELL PHONE REPAIR
• FAILURE ANALYSIS (USER / USAGE FAULT, NETWORK FAULT, SW/HW FAULT)
• SW UPDATE AND UPGRADE
• REPAIR OF ELECTRICAL DEFECT WHICH DON’T REQUIRE TUNING
• CHANGE ELECTROMECHANICAL PARTS WHERE SOLDERING IS REQUIRED
• PERFORM HARDWARE UPDATES WHICH DON’T REQUIRE TUNINGS (RF PART)
• PROVIDE INFORMATION FOR OUT OF WARRANTY UNIT QUOTE
3, Service Center Supervisors / Manager (2)
is a part of the management team of the operations. The roles serve as the tier3 escalation point of the management structure and including Floor Management, Operation Management, Complaint Handling, Escalation point to our customer, CARELINE Support, PSSL/Environmental issue, Financial Control on Operation, Generate repair & parts usage report.
4, Admin / Logistics / Storekeeper (2 orang)
Issue quotation and invoice for Out Of Warranty (OOW) unit, issue invoice for sell product of Nokia (accessories), money collection and financial report submit to NCP manager.
Alamat Surat, dsb :
Kirimkan lamaran dan CV lengkap via EMAIL :
kadrichu@acacia-it.com
Please also submit your salary expectation.
Cantumkan dalam surat lamaran, anda mengetahui informasi lowongan ini tanggal berapa dan dari mana (dari website apa atau koran apa atau yang lainnya).
Tgl. Penutupan : 15 Feb 2009
... LOWONGAN PEKERJAAN | INFO LOWKER | BURSA LOKER TERBARU ... 2009#,#cari lowongan kerja di jakarta terbaru#,#cari kerja 2009#,#cari info kerja ...